Privacy Policy
Last updated 6 July 2026
Veluve (Toronto, Ontario, Canada) respects your privacy. This policy explains what we collect, why, who we share it with, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Veluve provides event photo-sharing and planning tools to hosts and their guests. For the event you create, you (the host) are the party deciding what personal information to collect from your guests, and Veluve processes it on your behalf to run your event.
What we collect
| Category | Examples | Why |
|---|---|---|
| Account | Name, email, and either a password (hashed) or a Google / Apple sign-in identifier | To create and secure your host account |
| Event details | Event name, date, venue, schedule, invitation content | To run your event page and big screen |
| Guest data | Guest names, emails, RSVP answers (e.g. meal choice), device identifiers | Invitations, RSVP tracking, seating & check-in |
| Content | Photos and video uploaded by you and guests, captions, comments, reactions, wishes | The shared gallery and live slideshow |
| Usage & technical | Log data, approximate location from IP, browser type, cookies | Security, reliability, preventing abuse |
| Payment | Handled by Stripe — we receive confirmation only, never your card number | To activate events and process extensions |
How we use it
- To provide the service — run your event, moderate uploads, display the slideshow, deliver downloads.
- To send transactional and event emails (invitations, RSVP reminders, a share-your-photos nudge, a storage-expiry reminder). Guests can unsubscribe from any email in one click.
- To keep the service secure and prevent abuse.
- To provide support when you contact us.
We do not sell your personal information, and we don't use your photos to train third-party AI models.
Automated moderation
To keep the big screen appropriate, uploaded images are automatically screened by an AI moderation provider before a human host approves them. This is a safety check, not a decision that has legal effect on anyone; the host always makes the final call.
Service providers we share with
We use trusted processors to run Veluve. They only receive what they need for their function:
- Stripe — payment processing.
- SMTP2GO — sending event and account emails.
- iDrive e2 — encrypted object storage for photos and video.
- Google Maps Platform — venue address lookup (when you use it).
- An AI provider (OpenRouter) — automated image screening, and, when you choose photos during setup, suggesting your invitation's colour palette.
- Google & Apple — optional "Continue with Google / Apple" sign-in; when you use it we receive your name and email from them to create or sign you into your account.
Some providers may process data outside Canada (e.g. in the United States); where they do, the information is protected by contractual and technical safeguards.
How long we keep it
Your event's gallery is retained after the event, and we'll notify you by email before any change to it. Account information is kept while your account is active. You can ask us to delete your event or account at any time (see "Your rights").
Cookies
We use a single essential cookie to keep you signed in to the host app. We don't use advertising or cross-site tracking cookies.
Security
Passwords are hashed, transport is encrypted (HTTPS), media is stored in a private bucket and served only through short-lived signed links, and event galleries sit behind unguessable codes and are never indexed by search engines. No system is perfectly secure, but we take reasonable measures to protect your information.
Your rights
Under PIPEDA you may ask to access, correct, or delete your personal information, or withdraw consent. Guests can unsubscribe from emails and can ask the host, or us, to remove their photos. To make a request, email [email protected]. You also have the right to contact the Office of the Privacy Commissioner of Canada.
Children
Veluve isn't directed at children, and hosts should not knowingly collect personal information from children without appropriate consent.
Changes
We'll post any changes here with a new "last updated" date.
Contact
Privacy questions or requests? Email [email protected] — Veluve, Toronto, Ontario, Canada.